Reserve Bank of India (Commercial Banks – Undertaking of Financial Services) Third Amendment Directions, 2026

RBI/DoR/2026-27/125
DOR.RAUG.AUT.REC.No.104/24.01.041/2026-27

June 15, 2026

Reserve Bank of India (Commercial Banks – Undertaking of Financial Services) Third Amendment Directions, 2026

In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, the Reserve Bank being satisfied that it is necessary and expedient in the public interest to do so, hereby, amends the directions issued vide Reserve Bank of India (Commercial Banks – Undertaking of Financial Services) Directions, 2025 (“Master Direction”).

2. The extant regulations governing agency business and referral services have been reviewed and, accordingly, the Master Direction shall be amended. The revised regulatory framework is provided below. Further, the regulatory instructions on customer service and conduct aspects shall be consolidated in the Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Directions, 2025.

3. Short Title and Commencement

(1) These Directions shall be called the Reserve Bank of India (Commercial Banks - Undertaking of Financial Services) Third Amendment Directions, 2026.

(2) These Directions shall come into effect on January 01, 2027.