Reserve Bank of India (Payments Banks - Responsible Business Conduct) Second Amendment Directions, 2026

RBI/2026-27/117
DOR.MCS.REC.No.96/01-01-034/2026-27

June 15, 2026

Reserve Bank of India (Payments Banks - Responsible Business Conduct) Second Amendment Directions, 2026

Certain instructions on customer appropriateness and suitability and other related matters have been issued to Payments Banks under the Reserve Bank of India (Payments Banks – Undertaking of Financial Services) Directions, 2025. The extant instructions have since been reviewed and it has been decided to issue comprehensive instructions on advertising, marketing and sale of financial products / services to all Payments Banks (hereinafter referred to collectively as “PBs” and individually as a “PB”) under the Reserve Bank of India (Payments Banks - Responsible Business Conduct) Directions, 2025.

2. In exercise of the powers conferred by Section 35A of the Banking Regulation Act,1949, the Reserve Bank, being satisfied that it is necessary and expedient in public interest so to do, hereby issues the Amendment Directions hereinafter specified.