CA Sansaar
RBI Processes Nearly All Citizen’s Charter Applications Within Timeline in February 2026
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The Reserve Bank of India (RBI) has reported a high level of compliance with its Citizen’s Charter timelines, with 99.8 per cent of applications disposed of within the prescribed deadline in February 2026.
According to official figures released on Monday, the central bank dealt with a total effective workload of 22,765 applications during the month. This figure includes both fresh submissions and pending cases after excluding applications that were returned to applicants for additional clarification.
At the start of February, 2,833 cases were pending. During the month, the RBI received 20,449 new applications. Additionally, 517 cases were sent back to applicants seeking further information, resulting in a net processing figure of 22,765 applications.
Out of these, 19,570 applications were taken up for disposal in February. Of them, 19,538 cases were resolved within the stipulated timeframe, while only 32 cases were finalised after the due date, reflecting a timely disposal rate of 99.8 per cent.
By the end of the month, 3,195 applications remained pending. However, the majority — 3,178 cases (99.5 per cent) — were still within the allowable time limit, with just 17 cases exceeding the deadline. Among the delayed matters, 13 were awaiting responses from external agencies, while four were under active processing.
A functional breakdown shows that the largest volume of applications fell under the categories of ‘Banker to Banks and Governments’ and ‘Currency Management’. In the former segment, 8,552 cases were processed, all within the prescribed period. Under ‘Currency Management’, 8,238 cases were cleared on time and 14 beyond the deadline, while 1,174 applications remained pending within the permitted timeline.
In the ‘Foreign Exchange Management’ category, 1,202 applications were disposed of within the deadline and 12 after it. Additionally, 1,032 cases were pending within the timeline and 13 beyond it. Meanwhile, under ‘Regulation and Supervision’, 544 cases were resolved within the stipulated period and four beyond it, with 688 applications still pending but within the allowed timeframe.
The data highlights the RBI’s continued focus on timely service delivery under its Citizen’s Charter framework.
According to official figures released on Monday, the central bank dealt with a total effective workload of 22,765 applications during the month. This figure includes both fresh submissions and pending cases after excluding applications that were returned to applicants for additional clarification.
At the start of February, 2,833 cases were pending. During the month, the RBI received 20,449 new applications. Additionally, 517 cases were sent back to applicants seeking further information, resulting in a net processing figure of 22,765 applications.
Out of these, 19,570 applications were taken up for disposal in February. Of them, 19,538 cases were resolved within the stipulated timeframe, while only 32 cases were finalised after the due date, reflecting a timely disposal rate of 99.8 per cent.
By the end of the month, 3,195 applications remained pending. However, the majority — 3,178 cases (99.5 per cent) — were still within the allowable time limit, with just 17 cases exceeding the deadline. Among the delayed matters, 13 were awaiting responses from external agencies, while four were under active processing.
A functional breakdown shows that the largest volume of applications fell under the categories of ‘Banker to Banks and Governments’ and ‘Currency Management’. In the former segment, 8,552 cases were processed, all within the prescribed period. Under ‘Currency Management’, 8,238 cases were cleared on time and 14 beyond the deadline, while 1,174 applications remained pending within the permitted timeline.
In the ‘Foreign Exchange Management’ category, 1,202 applications were disposed of within the deadline and 12 after it. Additionally, 1,032 cases were pending within the timeline and 13 beyond it. Meanwhile, under ‘Regulation and Supervision’, 544 cases were resolved within the stipulated period and four beyond it, with 688 applications still pending but within the allowed timeframe.
The data highlights the RBI’s continued focus on timely service delivery under its Citizen’s Charter framework.
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